American Airlines may have recently been voted Cargo Airline of the Year for the third year in a row for “the best overall customer experience,” but you can bet singer/songwriter Margo Price will be disputing that claim.
Margo posted a video today (May 7) of American Airlines’ employees removing her guitar from the overhead bin after it had been secured. According to FAA guidelines, a guitar is permitted as carry-on baggage.
Check out what the FAA has to say before you watch Margo’s unpleasant experience.
1. SMALL INSTRUMENTS AS CARRY-ON BAGGAGE — An air carrier providing air transportation shall permit a passenger to carry a violin, guitar, or other musical instrument in the aircraft cabin, without charging the passenger a fee in addition to any standard fee that carrier may require for comparable carry-on baggage, if …
(A) the instrument can be stowed safely in a suitable baggage compartment in the aircraft cabin or under a passenger seat, in accordance with the requirements for carriage of carry-on baggage or cargo established by the administrator; and
(B) there is space for such stowage at the time the passenger boards the aircraft.
Priority boarding & gold status mean nothing to a faceless corporation. Apparently @AmericanAir is above federal law. Educate your employees pic.twitter.com/QSnwbGUbtJ
— Margo Price (@MissMargoPrice) May 7, 2017
@MissMargoPrice Instruments can be carried on board if they can be safely stowed. We’ll be sure to follow up right away with the DFW team.
— American Airlines (@AmericanAir) May 7, 2017
Exactly. I tried to remind them of the rules established by the FAA but they ignored my rights. https://t.co/vbywc99uz7 https://t.co/PFiGgFnWfi
— Margo Price (@MissMargoPrice) May 7, 2017
@AmericanAir We know the regulations. Our instruments were already in the overhead bins and they removed them. What are you going to do to rectify this?
— Margo Price (@MissMargoPrice) May 7, 2017
